Shipping Policy

Fulfilment

All of our parcels are fulfilled with Royal Mail. Typically you can expect parcels to be with you in less than 3-5 days.

UK Customers

UK customers can expect Sunglasses to be shipped out immediately and are likely to receive the parcels in  5-7 working days. These shipping times only apply to sunglasses. Necklaces and pendants are shipped from overseas and can take anywhere from 2 - 4 weeks to be dispatched.

International Customers

Please allow at least 10 - 20 days for items to be shipped. Shipment times will depend on where you are located, please do get in touch for more details.

Free Shipping 

 

Shipping is free for Mainland UK citizens.

Shipping fees are applied for International customers.

Order Updates

A confirmation email will be sent out once your purchase has been made within 24 hours, please keep an eye out in the junk folder. In the case you don't hear from us within a maximum of 48 Hours please get in touch with us either, via social media (Instagram/Facebook), or leave your contact details on the form on the Contact Us page.

 

Shipping information

  • Customs Fees

We are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs. This includes any import fees for orders sent with Free Express shipping.

Late or lost orders

When placing your order please make sure that you specify the correct delivery address as DEIYAR UK take no responsibility for missing parcels that have been sent to the wrong address or if requested to leave with neighbour.

Any order discrepancies relating to missing and/or lost items must be reported to us in writing via email at deiyaruk@gmail.com. We cannot refund or replace lost items until 20 working days after the date of despatch (25 working days for international items) - this is when Royal Mail classes items as being lost.
 

Why was my order cancelled?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are sure that that is not the case, please ensure the billing address matches the payment method you are using, and checkout again. Alternatively, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com.

Alternatively reach out via deiyaruk@gmail.com

    Returns

    Free returns are only available for mainland United Kingdom. 

    We offer a 14 day exchange or refund guarantee. This 14 day window begins after an order has arrived with the customer.

    Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.

    To qualify for a refund or exchange:

    • Items must be unworn (apart from trying on).
    • All tags and packaging must be included.

    Items that do not meet these requirements are not eligible.

    To initiate a return please send an email to deiyaruk@gmail.com with your order number.

    Exchange Policy

    You may exchange your purchase within 30 days of the items arriving. Please note all items must be unworn with original packaging in order to receive an exchange.

    We will send the first exchange from our warehouse for free. For any subsequent exchanges, we will ask you to pay the cost of delivery.

    Please note we are not responsible for paying any customs charges (import duty or tax) on any exchanges. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot exchange lost returns.

       To qualify for an exchange:

      • Items must be unworn (apart from trying on).
      • All tags, clips, and packaging must be included

      Items that do not meet these requirements are not eligible.

      Refund Policy

      We will refund your order to the original payment method once it has been processed at the warehouse.

      • Please be aware this can take 7-14 days after the order arriving. You will be notified once a refund has been made.
      • We are unable to refund purchases to a different payment method than the one used to purchase the items.

      Additional costs

      Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund lost returns.

      Faulty items

      In the event you have received a faulty item, please contact deiyaruk@gmail.com within 30 days of the item(s) arriving. Please include the following information:  

      • Your order number
      • Which item is damaged
      • A description of the problem
      • Photographic evidence